Customer Guide

Browsing the store

  • The home page shows promotional banners, the full category grid and curated product rails. Click any category tile — or open /categories — to browse; each category page has subcategory tabs across the top.
  • Click any product card to open its detail page: pack-size variants, price versus MRP with the discount percentage, description, highlights, and customer reviews.

Search (typo-tolerant)

The search bar in the header gives live suggestions as you type. Search is typo-tolerant: misspellings like "brred" or "mlik" still find bread and milk, thanks to full-text ranking with a trigram fallback. Press Enter to see the full results page at /search?q=….

The cart drawer and steppers

  • Press ADD on any product card and a cart drawer slides in from the right. The ADD button turns into a quantity stepper (− / count / +) — every press updates the cart instantly with no page reload, and the green cart button in the header keeps the running item count and total.
  • The drawer shows your savings strip, delivery ETA, every line item with its own stepper, and the full bill: items total, delivery charge (marked FREE above the free-delivery threshold), handling charge, and grand total.
  • You can shop before logging in — the anonymous cart merges into your account when you sign in. The full-page version lives at /cart.

Logging in (phone + OTP)

  1. Click Login in the header (or in the bottom navigation on mobile).
  2. Enter any 10-digit phone number and press Send OTP.
  3. Demo mode: the 6-digit OTP is displayed right on the modal — no SMS arrives. Type it in and verify.
  4. A new number creates a fresh customer account automatically.

Checkout, addresses and payment

  1. From the cart drawer press Proceed To Checkout (you'll be asked to log in first if needed).
  2. Pick a saved delivery address or expand + Add new address to enter a label (Home/Work/Other), street, landmark, city and 6-digit pincode. Saved addresses can be managed (and deleted) later from /account.
  3. Choose a payment method: UPI or Credit / Debit Card (both go through the QuickPay sandbox — on the gateway page click "Simulate Successful Payment" to pay; nothing real is charged), or Cash on Delivery (order is placed immediately and stays unpaid until delivered).
  4. Press Place Order — the button shows the grand total.

Delivery fee, handling fee and the free-delivery threshold come from admin Settings and are shown in the bill before you place the order.

Live order tracking

After placing an order you land on /order/<order-no> with a live status timeline: Order Placed → Being Packed → On the Way → Delivered. The page auto-refreshes every 5 seconds, so as the store advances the status you watch the timeline move without touching anything. If a payment failed, the same page shows a Retry Payment button instead.

Reviews and order history

  • On any product page, once logged in, you can leave a star rating and a written review; it appears in that product's review list and feeds the rating pill on its card.
  • /account/orders lists your full order history — click any order to reopen its tracking page. /account holds your profile and saved addresses.

Related guides

🚀 Getting Started🏪 Seller Guide💳 Payments & Refunds